CLIENT HIGHLIGHT
The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world.
LOCATION
Plano, TX 75023
COMPENSATION
$47 per hour
SCHEDULE
On-site
Monday-Friday (40 hrs per week)
CONTRACT TERM
12-month contract with high likelihood of extension/conversion to full time employee
POSITION OVERVIEW – Product Specialist III
The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product.
RESPONSIBILITIES
- Demonstrates the value of a product technology to advance customers objectives.
- Provides insight and thought leadership to customers concerning applicability of highly complex products.
- Analyzes and applies industry, competition and market knowledge to present the positive value of our solutions.
- Recommends product and service configurations to assist with any system design and integration necessary.
- Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
- Ensure product quality expectations are defined and known across the team.
- Analyze current STG status to determine extent of missing contents for Dacor.
- Determine models missing from STG.
- Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
- Collaborate with PI Team to add missing models to STG.
- Prioritize models with high service demand/warranty portion.
- Review Service & Training Manuals and create content for new models prior to launch.
REQUIRED SKILLS
- Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
- Ability to work independently and manage one’s time.
- Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
- Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.
- Bachelor’s degree in Electrical Engineering, Mechanical Engineering preferred
- 2-3 years experiences in Engineering or Technical Field / Home Appliance field
- Maintain a high level of technical knowledge within the Samsung Dacor Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.
- Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.
- Development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.
PREFERRED SKILLS
- Korean Bilingual preferred - not required
