CLIENT HIGHLIGHTThe client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world. LOCATIONPlano, Texas, 75023 COMPENSATION$61.00 per hour SCHEDULEMonday–Friday (40 hours)Fully onsite CONTRACT TERM6-month assignment with high likelihood of extension/conversion to full time employee POSITION OVERVIEW – GVI Operations Manager This role oversees the end-to-end operations of Galaxy Value Innovation business activities from device collection via trade-in, through production, to outbound shipping, customer delivery, and RMA returns — across Coppell (MPC/LPS/eComm) and SEV sites. The role leads activity planning processes, supports business planning and budgeting, and reports on key metrics and KPIs to senior leadership, while collaborating cross-functionally to ensure production targets and operational efficiencies are met. The role sits between pure strategy and floor-level production, roughly equal parts operational execution and data/reporting. Functioning as an operational program manager who uses data to drive decisions and keep teams accountable. RESPONSIBILITIES
Develop activity planning processes and ensure adoption across business units
Play a lead role in the development of business plans, planning, and budgeting activities
Create goals and KPIs for regional and global strategies as set out by senior leadership
Report to senior leadership and key stakeholders on key metrics and KPIs on a weekly, monthly, or quarterly basis
Support in establishing and running operational processes
Create materials and presentations for team meetings, off-sites, and other key events
Oversee and manage internal end-to-end operations of GVI business activities (Coppell (MPC/LPS/eComm), SEV, etc.)
Manage all inventory processes related to internal CRN, Refurb, BR, CTC, customer order fulfillment, RMA, aging inventory movements, and issue resolution
Manage all aspects of GVI production at Coppell and SEV, Demand Fulfillment (DF), logistics, and RMA operational activities
Collaborate with cross-functional teams (MPC, SP, LPS/Warehouse, and Sales) to ensure all production targets are met
Manage overall operational efficiencies, KPIs, and process improvements for the GVI (CRN & Refurb) category
Perform monthly MTV counts and semi-annual Physical Inventory (PI) counts as required
Provide inventory control support (aging and blocked stock)
Perform regular risk assessment analysis and provide recommendations and support
Build simulation-style forecast reports in Excel projecting production outlook, shipping plans, and near-term daily/weekly forecasts for current and future quarters
Interpret raw data from multiple teams and formats to identify operational risks versus smooth-running areas, translating findings into actionable operational decisions
Serve as the operational point of contact across logistics teams, warehouse staff, and executive leadership
Oversee logistics timelines and deadlines through accountability and coordination with logistics partners, rather than hands-on logistics execution
REQUIRED QUALIFICATIONS/SKILLS
Bachelor's degree preferred in Business, Management, Finance, Economics, or a related subject
Previous experience in a decision-making/strategic management role within a large organization
8–10 years of experience
Advanced Excel proficiency required — VLOOKUPs, pivot tables, cell/column functions, and simulation-style formulas; must be hands-on proficient building calculations directly in Excel
Basic PowerPoint/presentation skills
Strong adaptability and ability to quickly learn and apply new processes; prior role tenure or title matters less than demonstrated operational execution capability
Strong verbal and written communication, multi-tasking, and interpersonal skills; ability to communicate effectively across multiple audience levels, from warehouse/logistics teams to executive leadership
Ability to work independently and manage one's time
Ability to collaborate with other business units and senior stakeholders
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