CLIENT HIGHLIGHTThe client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world. LOCATIONPlano, TX 75023 COMPENSATION$37 per hour SCHEDULEOn-site Monday-Friday (40 hrs per week) CONTRACT TERM12-month contract with high likelihood of extension/conversion to full time employee POSITION OVERVIEW – Customer Service Representative IVThe Customer Service Representative IV will support field service repair operations by compiling and distributing scheduled and ad hoc reporting using ERP and other company data systems, while monitoring and communicating performance levels to relevant teams. This role serves as a key liaison across Sales, Contact Centers, Parts, Repair, and Product Management, helping resolve complex customer issues and escalating unresolved grievances as needed. RESPONSIBILITIES
Compile and distribute reporting direct management assigned established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems.
Monitor and communicate performance levels and provided operational support for assigned field service repair organizations.
Support internal partners including but not limited to Sales, Contact Centers, Parts, Repair and Product Management in resolving or advising on complex issues and opportunities.
Approve the referral of unresolved grievances to designated departments for further investigation.
Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job.
REQUIRED SKILLS
Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
Strong ability to work independently and manage one’s time.
Strong ability to accurately document and record customer/client information.
Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, ERP systems and SAP.
Strong analytical and problem-solving skills
Ability to adapt to under change management environment.
High school diploma or equivalent (Bachelor's degree preferred).
8+ years’ experience in customer service, repair services operational support or warranty claims
Introducing Tia, currently serving as a Recruiter at WCL Group, with a passion for helping people find opportunities that truly fit their goals and aspirations. Tia’s success is driven by her love for building genuine relationships, connecting with others, and helping candidates land their dream jobs.
Tia brings a strong background in Human Resources, Talent Acquisition, and customer service, along with eight years of experience in the restaurant industry. Her experience working in fast-paced environments helped her develop strong communication skills, adaptability, and a people-first mindset that she now brings into every recruiting interaction.
Originally born and raised in Lewiston, Idaho, Tia attended the University of Idaho where she earned her Bachelor of Science degree in Business Management and Human Resources with a minor in Marketing. After graduating in 2024, she moved to Boise and has loved calling the city home ever since.
Looking for exciting job opportunities in the Plano, Texas area? Discover your next career move in this vibrant city nestled in the heart of the Lone Star State. Plano offers a perfect blend of urban conveniences and natural beauty, with a booming economy and a welcoming community. With renowned companies calling Plano home, including Toyota and Liberty Mutual, endless growth opportunities await. Explore the thriving arts scene at the ArtCentre of Plano, catch a live performance at the Courtyard Theater, or indulge in the unique flavors of Tex-Mex cuisine at local eateries. With easy access to parks like Arbor Hills Nature Preserve and exciting attractions like Legacy West, Plano gives you a perfect work-life balance. Join us in Plano and unlock a world of possibilities for your career!
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