CLIENT HIGHLIGHTThe client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well-known brands in the world. LOCATIONSanta Ana, CA COMPENSATION$31.70/hour SCHEDULEFully on-site, Monday-Friday, 8am-5pm. Occasional extended hours may be required during peak export cycles or pricing update periods. CONTRACT TERM1-year contract with a very high likelihood of extension/conversion to full-time. POSITION OVERVIEWThe Business Analyst I serves as a key operational and analytical support role within the organization, focusing on two primary functional areas: Export Order Management and Parts Pricing Management. This position plays a critical secondary support role requiring a high degree of organization, attention to detail, and strong interpersonal communication skills. The ideal candidate is a proactive problem-solver who can manage multiple priorities, build cross-functional relationships, and deliver accurate, timely reporting that supports business decisions. RESPONSIBILITIESExport Specialist – Order Processing & KPI Analysis:
Process and manage export sales orders from initiation through final delivery, ensuring accuracy and compliance with export regulations and internal procedures.
Serve as the primary point of contact for international subsidiary customers, maintaining professional and timely email communication to address inquiries, order status updates, and issue resolution.
Coordinate logistics activities between freight forwarders, customers, and warehouse teams to ensure smooth order fulfillment and on-time shipments.
Monitor and track shipment milestones; proactively communicate delays or discrepancies to relevant stakeholders.
Compile, analyze, and report on export Key Performance Indicators (KPIs), including order fulfillment rates, lead times, shipping accuracy, and customer satisfaction metrics.
Maintain and organize export documentation, including shipping instructions, commercial invoices, packing lists, and any required compliance documents.
Identify process gaps or recurring issues within the export workflow and recommend improvements to enhance efficiency.
Support month-end reporting related to export order volume, revenue, and performance trends.
Parts Pricing Management – CE & MX Parts Support:
Provide analytical and administrative support for pricing adjustments and updates for CE (Construction Equipment) and MX (Mexico) parts catalogs.
Assist in reviewing, validating, and updating parts pricing data in applicable systems, ensuring accuracy and consistency.
Coordinate with internal pricing, sales, and product teams to gather inputs needed for timely pricing updates.
Support the preparation and distribution of pricing change communications to relevant stakeholders.
Maintain organized records of pricing history, adjustment logs, and approval documentation.
Assist in reconciling pricing discrepancies and escalating exceptions as needed.
Contribute to pricing performance reporting and analysis as directed.
REQUIRED SKILLS & COMPETENCIES
Organization: Ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
Communication: Excellent written and verbal communication skills; professional email correspondence with international customers is essential.
Follow-Up: Strong sense of accountability; proactively follows up on open items to drive resolution.
Documentation: Meticulous in maintaining accurate, complete, and well-organized records.
Data Analysis: Ability to gather, interpret, and present data in meaningful reports and dashboards.
Collaboration: Works effectively with cross-functional teams, including warehouse, logistics, sales, and finance.
Attention to Detail: High accuracy in data entry, order processing, and pricing updates.
QUALIFICATIONSEducation:
Bachelor's degree in Business Administration, Supply Chain, Finance, International Business, or a related field preferred.
Experience:
1-2 years of experience in a business operations, logistics, supply chain, customer service, or related analytical role.
Prior experience in export operations, international customer support, or parts/pricing administration is a plus.
Technical Skills:
Proficiency in Microsoft Office Suite, particularly Excel (pivot tables, VLOOKUP/XLOOKUP, data formatting).
Experience with ERP systems (SAP, Oracle, or similar) preferred.
Familiarity with order management or freight management platforms is a plus.
Ability to create basic dashboards or reports in Excel or similar tools.
Language:
English proficiency required (written communication skills are critical for international customer correspondence).
Bilingual (English/Korean) is a plus, given subsidiary interactions.
PERFORMANCE METRICS
Accuracy and timeliness of export order processing.
Quality and responsiveness of customer and internal communications.
On-time coordination with freight forwarders and warehouse.
KPI reporting completeness and delivery schedule adherence.
Accuracy of parts pricing updates and documentation.
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